Our comprehensive assessment framework evaluates candidates across multiple dimensions with standardized scoring levels using video, audio and text based questions. Each assessment provides detailed interpretations and recommendations. Also, check out our Exam Administration Policy for more information on our assessment policies.
Demonstrates consistent excellence across all core areas—service, teamwork, accuracy, and adaptability. Anticipates guest needs and leads by example in every interaction.
Ready for advanced roles including shift leader, floor captain, or trainer. Encourage involvement in team mentorship and high-level service planning.
Performs confidently and efficiently in most scenarios. Displays maturity in customer engagement and works well under pressure with minimal guidance.
Fit for full-time, independent waiter roles in busy sections. Assign to sections with mixed service demands. Encourage skill deepening in specific areas.
Handles standard service tasks well with light supervision. Shows clear potential but may need reminders during fast-paced shifts or when handling special requests.
Suitable for standard floor responsibilities in moderate-traffic zones. Ideal for shadowing more experienced peers while gradually increasing task complexity.
Displays a foundational understanding of service tasks and a willingness to learn. May require more time and support to develop fluency and confidence on the floor.
Pair with senior staff for structured support during shifts. Assign lighter sections and gradually increase complexity as confidence builds.
Beginning to grasp key service concepts but struggles with consistency, communication, or task prioritization. Enthusiastic but needs time and patient guidance to progress.
Not yet ready for independent table service. Recommend a structured onboarding program with close mentorship. Start with simpler service tasks and gradually expand scope.
Our scoring methodology is based on standardized assessments validated across industries. Scores are calibrated regularly to ensure consistency and fairness. Recommendations are guidelines and should be considered alongside other factors in the hiring process.